Shipping and Processing

• Processing time is 7-12 business days (M-F) due to each item being blessed and/or made individually

by Empress Chan. Please take this into consideration before emailing for an update. 

• You will receive a USPS tracking number via email/text during processing time. 
- Priority Shipping is 1-3 business days. 
- First Class Shipping 1-5 business days

Return Policy

All sales are final. We accept returns for refund or exchange, for items damaged in transit.

Refunds and Exchanges

  • To be eligible for a refund or exchange, you must first contact us within 2 days of receiving the item(s) to alert us of the damage with a photo.
  • If a replacement is not available we will refund the full purchase price of your item.
  • To complete your return, we require a receipt or proof of purchase (Order#).

Lost Packages

Empress Chan ( is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Empress Chan ( will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.